Shipping Policy
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment.
“At Clouderies, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers worldwide and ensure that you receive the highest level of responsiveness at any time.”
Once an order has been submitted, you will receive order status and shipping information, including a tracking number via email once your order has been shipped.
Shipping Charges
- Free shipping: USD 0.00
Order Acceptance & Pricing
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verification or information, including but not limited to a phone number and address, before we accept the order. To avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the form of identity, place of residence, or banking information checks. We reserve the right to cancel an order if we suspect a risk of fraudulent use of a credit or debit card. We are committed to providing the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether the order has been confirmed and your credit card charged.
Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.
FREE SHIPPING [0.00 USD]:
- Cut Off Time: 11am (PST) (GMT-08:00) Pacific Standard Time (Los Angeles)
- Handling time: 1-2 Business days (Monday-Friday) Open 10am–6pm
Delivery time for Free Shipping:
- United States: 7-14 business days
- Canada: 7-14 business days
- United Kingdom: 7-14 business days
- Europe: 7-14 business days
- Australia: 7-14 business days
- New Zealand: 7-14 business days
PRIORITY PROCESSING + INSURED SHIPPING [4.99 USD]:
- Cut Off Time: 11am (PST) (GMT-08:00) Pacific Standard Time (Los Angeles)
- Handling time: 1 Business day (Monday-Friday) Open 10am–6pm
Delivery time for PRIORITY PROCESSING + INSURED SHIPPING:
- United States: 6-12 business days
- Canada: 6-12 business days
- United Kingdom: 6-12 business days
- Europe: 6-12 business days
- Australia: 6-12 business days
- New Zealand: 6-12 business days
All orders ship the same day if placed before 11am (PST).
We also offer Shipping Protection [USD 5.00] to protect your order from damage, loss, or theft. You can enable or disable Shipping Protection at Checkout.
What happens after I place an order?
You'll receive a confirmation email from us containing your order number and receipt. Your order will typically ship out within 1 business day (excluding holidays). Please check your spam folder for the confirmation email if you don't see it in your inbox. If you don't receive a confirmation email, please email Support@Clouderies.com with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.
Which carriers do you ship with?
We use a variety of reputable carriers, including but not limited to USPS. For high-value orders, carriers may require a signature upon delivery.
How do I check the status of my order?
Simply track your order using the tracking number provided via email. If you haven't received a tracking number after 7 business days, please email Support@Clouderies.com, and we will assist you from there.